Solusi layanan Contact Center yang disediakan PLN ICON PLUS mulai dari infrastruktur hingga Media Platform / Aplikasi

Services Delivery :

1. Voice (Agent Desktop (Inbound / Outbound), Realtime Monitoring, Recording, Dashboard, Quality Monitoring, Reporting)
2. Knowledge Base (Aplikasi Pendukung Agent untuk mendapatkan informasi terkait layanan yang digunakan)
3. Ticketing (Dashboard Ticketing, Reporting, Ticket Escalation)
4. Email (Response Time, Multiuser Account, Auto Dispatch, Transfer Email, Single SignOn, Compatible, Dashboard Realtime, Reporting)
5. Sosial Media (Facebook, Instagram, Telegram, Line, Twitter)
6. Livechat (Chatbot, Whatsapp Inbound, Whatsapp Outbound (Blasting))

Component Contact Center :

1. Manage Service : Agent Everything is managed by ICON+, including People Training, contact center operations, technologies are Fully Managed & Owned by ICON+.
2. Manage Operation : Every elements are owned by the Customer’s, but the contact center operation is managed by ICON+
3. Manage Technology : ICON+ deliver the platform Or application in form of Subscription Basis and is centrally hosted.
4.